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FAQ's

All your questions answered!

What are the measurements of the sofa?

H 26.4in x L 83.5in x W 37.8in

What is the weight of the sofa?

119 lbs

How much weight can the sofa hold?

+3,000 lbs

Will it fit through my door?

The sofa will fit through most doors, around 18 inches and wider! Here are the dimensions of our box: H 27.6in x L 37.8in x W 17.7in

Do I need tools to setup the sofa?

NONE! Elephant in a Box has a tools-free setup process with no small parts or thumb screws. Here are the instructions

Do you offer any financing plans?

Yes, we have 3 main options. Afterpay with 4 installments, PayPal you can pay in 6 months, with 0 APR and PayTomorrow that offers longer terms.

What does lifetime guarantee really mean?

If anything happens to the structure or hardware of the sofa, we will fix or replace it immediately. You have a lifetime guarantee on all structure and hardware and the fabric has an industry standard warranty of 3 years!

What if I end up not liking the sofa?

If you are worried about the look, comfort or convenience of the sofa, that’s OK! The Elephant in a Box sofa comes with a Satisfaction Guarantee, meaning you will have 30 days to test out your new sofa.

Is the sofa comfortable?

Our HoneyComb Support Technology (HoST) provides uniform support throughout the sofa, unlike other sofas that just have beams/bars, and the seats and cushions are made of top quality foam and filling making them super comfy!

I am a tall person, will it work for me?

The sofa is 83.5in long! We have 6′ 3″ customers who have no problem fitting right in, sleeping and sitting comfortably.

How does it hold up with cats and dogs?

The sofa is pet friendly, the fabric is 100% polyester, making it very resistant, we've had positive feedback from lots of our furry customers. Here's an article from Dailymom, highlighting how 100% polyester makes a great fabric for intense use, including pets. Dailymom article

How does the sofa do with energetic children?

As our sofa can take 3,000lbs +, it is fine to jump, crawl, roll and other various activities, here's a quote from one of our customers: "My family really does love the product - we've napped on it, the kids are living on it, having pillow fights with the back pillows, etc. and it's surviving which is a big deal with my 4 boys LOL!" Kristin - Florida

Is your sofa fire resistant?

The sofa is compliant with California law for flammability standards TB 117-2013.

Is the sofa easy to clean?

It's super easy to clean as all covers are easily removable and machine washable!

Will it be able to keep up with all the activities?

Our sofa is so resistant you can jump, roll and everything in between!

What if I have any other questions?

You can always reach us at happy@elephantinabox.com

What is the honeycomb/elephant core material made out of?

Our HoneyComb Support Technology (HoST) is made out of cellulose fibers, a tremendously strong material used on airplanes and race cars, in the compression tests it was able to take 3000lbs+. This material allows unlimited (un)folding without compromising its structure or strength, so you can forget about having to replace it after the first move or pay extra for additional maneuvers to take it in/out small doors/hallways.

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Contact us

Still have a question? Let us know!

Still need some help, or just have a question? We are at your service! Our herd is available M-F 9am-5pm EST, if you need help at any other time, fill out the form or email us at happy@elephantinabox.com and we'll respond as soon as possible.

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